Waitress/Barista at The Purple Carrot Cafe  | Hassocks, West Sussex      2022 - 2024

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• I worked as a waitress and barista at The Purple Carrot for 2 years making and serving coffee, tea, cakes and food to customers.

• Being behind the counter when customers arrived created many different customer service skills that I had to learn, for example: social skills such as greeting customers and politely chatting to them whilst I completed their orders ensuring that they get great service, getting to know my regular customers so I can efficiently make their orders so I didn’t get too overwhelmed or crowded in orders whilst building loyalty and a relationship with them and making customers feel recognised and pleased with the service so they come back more often.

• I was occasionally given the responsibility of closing up and locking the cafe as I was the last one to leave which showed that my boss trusted me with his cafe and believed that I was capable of completing such an important task whilst leaving the cafe in a prepared state for the people opening the next day

• Every week I did the same shift on a Sunday which I was required to arrive punctually at 9:30am looking presentable and prepared for the day.

• I learnt many new skills such as how to use a card machine and till, and how to make a perfect coffee with the espresso machine which I picked up very quickly and am now able to use very efficiently.

• Working in an environment where we served food to customers, a critical part of my responsibility was to clean surfaces and facilities to ensure that us and the customers were in a safe and sterile environment.

• During the slower hours of the day I used my initiative and offered to make new baked good for the customers or run down to the local shop to pick up supplies when we were running short.

• Being part of a small team meant I had to create good relationships with all my coworkers regardless of their age.